Key responsibilities:
Unpacking and logging of GSS, Extreme fits and Production trials samples in preparation for quality inspection and fit assessment
Photographing product and compiling concise and clear quality technical feedback for factories when required.
General secretarial duties such as expenses, filing, typing, formatting, communicating reports on customer returns and weekly UK DC mending sheets
Updating, initiating and approving final Visual Quality Standard documents
Updating bulk product specs when needed, for quality improvements
Maintaining and updating the seasonal GSS and Standardisation matrix
Organising internal and external quality meetings as required including diary management for the Quality Team
As required Assist Customer Services and International Sales on basic quality queries from customers
Ad hoc quality team duties and projects as required
Provide holiday cover for key activities of quality team members
Assist the Product Development Team with Tech 1 fitting and approvals
Manage the fitting participants library for extreme sizes
Arrange extreme size wear trial sample shipping, reporting and follow up, organise wear trial review meetings for Product & Quality Team.
UK DC Visits for customer returns review & reporting back to the factories
As and when required, be willing and able to visit UK, European and International customers / distributors to review quality queries through to resolve
Assist in the approval of Gold Seal Samples, sign off and distribution of the UK DC, London Office, China Central Library and Factory samples.
As and when required – be willing and able to travel to Asia & Europe to support the Technical and Quality Manager on factory visits, inspections and quality reviews.
As and when required – review and update the “QMAP” Quality Management action plan documentation
Any other duties as required.
Responsible for overseeing the Master “Visual Quality Standards” VQS B Grade VQS Manuals sent from Far East. Setting the agreed standard and reviewing for stock built up every quarter
Assist Accessories team with technical and quality issues, including testing standards.
Assist Accessories team with commercialisation process – GSS through to Production
Monitor current and on-going testing schedules for all products, suggest, agree and implement improvements where necessary.
Establish fitting guides and last charts for all footwear.
Support and resolve any production issues whilst in the UK or Far East.
Key Working Team Relationships;
Product Development Teams UK
Merchandising Team
Pentland / Asia Product Development / Quality Teams
Customer Services & Sales teams
Knowledge, Skills, Experience / qualifications required
Proven knowledge of technical aspects of footwear manufacture & an understanding of technical terminology -Essential
Experience within an busy office environment – essential
Work experience in a product based environment – essential
Experienced with basic office software packages (Microsoft Office, Word, Excel, PowerPoint) – essential
Excellent attention to detail and accuracy – essential
Basic experience in product quality inspections & audits – preferred but not essential as training will be available
Personal attributes and expectations;
Excellent inter personal skills – essential
The ability to use own initiative and suggest solutions to problems – essential
Excellent communication skills both written and oral – essential
Self-motivated and well organised – essential
Ability to work with minimal supervision – essential
Punctual – essential
Willingness to learn and develop new skills in footwear technology – essential
Flexible with a “can” do approach to complete tasks / projects – essential
Team player – essential